What happens with patient complaints during a GP placement?

Since August 2011 NHS Education for Scotland has had employment responsibilities for General Practice Specialty Trainees (GPSTs) during their time in primary care placements, and by doing so assumed clinical and staff governance responsibilities.   The documents below set out the Governance arrangements that are in place for General Practice Specialty Training (GPST) in relation to:

  • General Practice Environment 
  • Educational Supervisors and Supervision
  • General Practice Specialty Trainees       
  • Claims for Clinical Negligence  
  • Reporting Mechanisms
  • GP Training Agreement
  • Practice Based Complaints Procedure
  • NES Patient Complaints Procedure        
  • Accreditation process for Practices and Educational Supervisors
  • Quality Management of GP Specialty Training
  • GP Educational Supervisor Training Practice Approval Appeals Procedure

Reporting of Patient Safety Incidents