Covid-19 and your wellbeing

NES understands that Covid-19 may be a cause of anxiety for some and will do all it can to support colleagues.

NES provides an Employee Assistance Programme (ICAS) with access to a 24-hour telephone counselling service – Freephone 24 hours a day, 365 days a year 0800 072 7 072, or visit: and enter:

  • Username: educationscotland
  • Password: supported

In addition, there are online resources available that might be of use to colleagues who are feeling anxious about coronavirus, including:

For those who may have caring responsibilities, Carers Scotland/Carers UK have provided the following useful links:

NES understands that isolation can increase tension in the home and escalate a domestic violence situation. NES has a Gender-Based Violence Policy, which details how staff can disclose instances of domestic abuse to their line manager and/or their HR Business Partner to access support within the workplace.

Any member of staff experiencing domestic abuse during the Covid-19 lockdown can also access immediate help through the following organisations;

Women’s Aid

Helpline for women experiencing domestic abuse

Support available 24 hours on: 0800 027 1234

Live online chat also available via website


Helpline for men experiencing domestic abuse

Freephone: 0808 8010 327

Monday: 9am – 8pm

Tuesday: 9am – 5pm

Wednesday: 9am – 8pm

Thursday: 9am – 5pm

Friday: 9am – 5pm

Live online chat also available via website


Helpline for LGBT people experiencing domestic abuse

Support available on 0800 999 5428

Monday: 10am – 5pm

Tuesday: 10am – 5pm (1pm – 5pm is trans specific service)

Wednesday: 10am – 8pm

Thursday: 10am – 8pm

Friday: 10am – 5pm

Rape Crisis Scotland

Sexual violence helpline

Freephone 08088 01 03 02

Open 7 days a week 6pm – midnight

In addition, staff and their family can access the free confidential counselling service provided by our Employee Assistance Programme (ICAS) detailed above.