What should I do if I receive a complaint?

Please contact your directorate Complaints Lead for further advice:  

Dental - Penny Crowe

Digital - John MacEachen - Principle Lead (Corporate Communications)

Finance & Corporate Resources - Gregor Player

NMAHP - Sheila Findlay

Medical - Duncan Pollock

Pharmacy - Gail McAllister

Psychology - Rosie Porter

Workforce - Jacqueline Smith  

Alternatively, please contact any of the Complaints Team:

Donald Cameron, Karen Howe, Paula Duncan, Helen Allbutt or Rob Coward at complaints@nes.scot.nhs.uk  

Please remember to log the anonymised details of any complaint on the complaints register

Detailed guidance for directorates can be found in the Complaints Guidance for Directorates